Dropin respects your privacy and is committed to protecting the personal information you provide when using our website, application, and services.
1. Information We Collect
We may collect information such as your name, mobile number, email address, delivery address, location information, account details, order history, payment-related information, and other information necessary to provide our services.
2. How We Use Your Information
We use your information to create and manage your account, process and deliver orders, communicate with you about orders and services, provide customer support, process payments, improve our products and services, prevent fraud and misuse, and comply with applicable legal requirements.
3. Location Information
Dropin may use location information to determine service availability, identify nearby stores, calculate delivery availability, and facilitate delivery to your selected address. You may control location permissions through your device settings.
4. Payments
Payments may be processed through third-party payment providers. Dropin does not unnecessarily store complete payment card or banking credentials. Payment information may be processed by the relevant payment provider according to its own privacy policy and security practices.
5. Sharing of Information
We may share necessary information with stores, delivery personnel, payment providers, technology/service providers, and other partners when required to provide our services. We may also disclose information where required by applicable law or to protect the rights, safety, and security of Dropin, our users, or others.
6. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss. However, no method of electronic transmission or storage can be guaranteed to be completely secure.
7. Communications
We may send you service-related communications such as order confirmations, delivery updates, account notifications, and support messages. Where applicable, promotional communications may be managed through the available communication preferences.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including requesting access to or correction of your information and requesting deletion or withdrawal of consent where applicable.
10. Children's Privacy
Dropin's services are not intended for children who are not legally permitted to use such services. We do not knowingly collect personal information from children in violation of applicable law.
11. Third-Party Services
Our services may contain links to or integrations with third-party services. Their privacy practices are governed by their respective privacy policies, and Dropin is not responsible for the privacy practices of independent third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, or applicable requirements. The updated policy will be made available through our website or application.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Dropin through the customer support/contact details provided on our website or application.
By using Dropin's services, you acknowledge that you have read and understood this Privacy Policy.